Terms of Use

Welcome to tour-savannah.com. By purchasing an access code, redeeming it, or otherwise using the tour, you agree to these Terms.

A paid, AI-guided walking tour of Savannah's historic district. You purchase a time-bank of streaming minutes with your AI guide (the “avatar”). While connected, the avatar narrates landmarks, answers questions about the city, and reacts to your location.

Two products:

• 2-hour tour ($60)— 120 minutes of streaming time, valid for 26 hours from purchase
• 8-hour tour ($200)— 480 minutes of streaming time, valid for 56 hours from purchase

The wall-clock window starts at the moment you complete checkout — not when you first activate the code. After the window closes, the code is invalid. Your minutes only count down while you're actively connected to your guide; pausing the tour stops the meter, but does NOT pause the wall-clock window.

Access codes are generally non-refundable — you're paying for time on a wall clock that begins at purchase, not a reservation we can roll forward. We may grant a refund, however, when the inability to use your code traces to something genuinely outside your control. Reasons we'll consider include:

• Inclement weather that makes walking Savannah's historic district inadvisable
• Acts of God (storms, flooding, civic emergencies)
• A missed or cancelled flight that prevents you from reaching Savannah within your access window
• Documented illness or injury during your access window

Most refund requests need proof of the stated reason — a flight itinerary showing the cancellation, a doctor's note, a weather advisory, etc. If we can corroborate the reason, a refund may be granted at our discretion.

Refunds will NOT be considered for:

• Simply not getting around to activating the code within the wall-clock window
• Only using a fraction of your purchased minutes
• An answer from the avatar you disagree with

To request a refund, write support@tour-savannah.com within 3 days of the code's expiry date. Requests received after that window will not be considered. Include your access code, the email used at checkout, the reason, and any supporting documentation.

Each access code may only be active on one device at a time. Redeeming the same code on a second device automatically ends the session on the first.

You may use the tour for personal, non-commercial enjoyment of Savannah's historic district. You may NOT:

• Resell, sublicense, or redistribute access codes
• Reverse engineer, decompile, or attempt to extract source code from any part of the application
• Use automated tools (scrapers, bots, headless browsers) to interact with the avatar
• Attempt to circumvent the access-code system, the device lock, the per-code minute meter, or the wall-clock expiry
• Use the avatar to generate content for training other models, derivative works, or competing products
• Impersonate another person, harass the avatar's persona, or deliberately attempt to extract harmful, hateful, or unsafe content
• Use the service in any way that violates applicable law

We reserve the right to suspend or terminate access for violations.

The tour-savannah.com application — its design, user interface, workflows, orchestration framework, integration architecture, and original content (including the avatar persona prompts and curated knowledge base) — is the intellectual property of Shawn Kelshaw.

This product includes open-source software components used under their respective open-source licenses. The presence of those components does NOT grant you any rights to the rest of the application. No portion of this application may be reproduced, reverse engineered, copied, or used to create derivative works without express written permission.

Your AI guide is a digital avatar built on a large-language-model with a curated knowledge base. It is designed to be accurate and helpful, but it is not infallible. Verify anything that matters — directions, opening hours, third-party pricing, historical claims you intend to act on — through an authoritative source.

You are responsible for your own safety while walking the historic district. Watch traffic, be aware of your surroundings, take reasonable care on uneven sidewalks (Savannah has many), and use your own judgment about where you are and what's around you. The avatar is an information service — not a navigation service, not a safety monitor.

You supply your own device and internet connection. The tour streams live video and audio from your guide the entire time you're connected, in addition to the map and GPS, so it can use a significant amount of data — especially on a walking tour over cellular. Standard message and data rates from your carrier may apply, and any data charges are your responsibility. We are not responsible for carrier fees, slow or interrupted connections, or coverage gaps. Disconnecting between stops pauses both your minutes and your data use.

For any life-safety emergency — injury, accident, suspected medical event, fire, threat to your safety or anyone else's — quit the app and dial 911 immediately. The avatar is not an emergency service. If you signal distress, it will instruct you to dial 911 and then stay quiet so you can act.

We aim to keep the service available continuously but make no guarantee of uptime. We may take the service offline for maintenance, upgrades, or repairs. We may also pause the service in response to weather, public-safety incidents, or other circumstances that make a walking tour inadvisable.

To the maximum extent permitted by law, tour-savannah.com and Shawn Kelshaw are not liable for:

• Indirect, incidental, special, or consequential damages
• Loss of access-code value due to your failure to activate within the wall-clock window
• Information provided by the avatar that turns out to be inaccurate or out of date
• Any injury or loss sustained while walking the historic district
• Service interruptions, downtime, or data loss in third-party providers (Stripe, Vercel, Anam.ai, etc.)

Our total liability for any claim is capped at the amount you paid for your access code.

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-laws principles. Any dispute arising under these Terms shall be brought in the state or federal courts located in Chatham County, Georgia.

We may update these Terms as the product evolves. The “Effective” date at the top reflects the current version. Continuing to use the service after a change constitutes acceptance of the updated Terms.

Questions, complaints, or requests: support@tour-savannah.com.